Policies & Procedures
Customer must verify that all information on job quote is correct before being released into production as an order. Phone orders are considered correct and final when read back to the Customer. Customer must call to confirm Cabinet Door Shop received the order(s) that were emailed, faxed, or placed on the Internet. For additional information contact Customer Service.
Customer has 24 HOURS from the time the original order is placed to make changes. Changes must be made with a Cabinet Door Shop representative. Add-on(s) are not guaranteed to ship same day as the original order.
Customer remains bound and obligated to and for all order(s) placed until released by written confirmation by an authorized representative of Cabinet Door Shop.
We accept Visa, Mastercard, and checks. Checks are processed as a check draft on the issuing bank. For more details on our check-by-fax or check draft policy, please visit our website or call our office. Checks will be deposited by Cabinet Door Shop at the time of order. Any check(s) written to (or any invoice submitted by) Cabinet Door Shop that is not honored for payment shall be pursued as a criminal matter when applicable. All additional costs are paid by the customer.
Is normally 10-12 business days from the day the order is placed to the day shipped. The actual ship date can be given on non-specialty products when an order is placed.
Cabinet Door Shop is not responsible for additional fees charged by shipping company(s), some examples are: Residential, Redelivery, and Notification Fees.
Cabinet Door Shop is not responsible for damages incurred in shipping. We suggest inspecting merchandise before signing for shipment. Note any damage “Damaged Product” or suspected damage “Subject to Inspection-Possible Damage”. To file a claim, call your local terminal and request a “Claim Form”. Customer must keep damaged goods and container for freight company inspection. For any assistance, call Cabinet Door Shop.
All claims responsible to Cabinet Door Shop must be submitted within fourteen (14) calendar days of receipt of order.
Custom Items: Being a custom built manufacturer, we shall not accept any returns for refund on custom-ordered items.
Stock Items: Product(s) cannot be returned without prior approval. Call for a ‘Return-Goods-Authorization-Number’ (RGA#) and clearly mark the outside of the shipping container(s) with that number. All individually sealed stock products authorized for return must be returned in original packaging unopened. Products will not be credited that are marked on, have job-site damage, or modified in any way. Product(s) must be in re-sellable condition. Returns are F.O.B. buyer and are subject to a 20% restocking charge or minimum of $25.00. After 60 days from ship date on invoice, the restocking charge of 20% or minimum of $25.00 to be increased by 10% per month thereafter. Cabinet Door Shop has the right to refuse any return.
Cabinet Door Shop warrants that all doors are guaranteed to be as specified with work being performed in accordance with specifications submitted in a substantial, workmanlike manner. Mineral streaks, color, burls, grain patterns and all other natural characteristics are not considered defects unless specifically addressed by Cabinet Door Shop. Cabinet Door Shop’s tolerance (due to the inherent nature of wood) allows for some contraction and expansion of the wood product as dictated by its environment. Cabinet Door Shop is not liable for damages caused by anyone, which also includes negligence or improper: storage, finishing, handling, assembling or installation. Product(s) must be finished within fourteen (14) calendar days of receipt of order.
U.S. Mail: 104 Bratton Drive
Hot Springs, Arkansas 71901